• About Us - Luxury London Hotel 3

      Cancellation Policy

      Any cancellations must be made by 6.00pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge. Bookings for the following suites are all subject to a five-day cancellation policy prior to date of arrival: The Terrace Suite and The Library Suite. Bookings for The Apartment are subject to a 15-day cancellation policy.

      Guarantee Policy

      All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival. 

      Deposit Policy

      A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller's cheque or a personal cheque. 

      Group Policy

      For reservations requiring 10 rooms or more please contact our Groups Desk on 00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email: groups@maybourne.com

      Pet and Guide Dog Policy

      • An antiallergenic deep cleaning fee of £350 for room categories and £450 for suite categories applies.
      • The pet must be kept on a leash when in public areas.
      • Owners/guests are asked to control any noise made by the pet to ensure it does not disturb other guests.
      • The pet cannot be left alone in the room even when staff are in attendance.
      • Staff should not be asked to care for the pet – eg feeding or walking.
      • Pets are not allowed in the spa and fitness facilities.
      • Any stains or damages must be paid for according to the cost of replacement or repair.
      • The hotel reserves the right to review our accommodation commitment if operational issues occur.
      • Pets are not allowed in any food and beverage area, with the exception of assistance dogs.
      • Guests are asked to pick up any deposits left by the pet immediately.
      • Pets must be well trained.

      Extra Beds 

      Extra rollaway beds are available at £75 per night. We are delighted to provide cots for children up to two years of age with our compliments.

      Meal Plan 

      All rates are on a Room Only basis unless otherwise stated. All room rates are subject to a discretionary service charge of 5%.

    • Contact Us

      The Connaught
      Carlos Place, Mayfair
      London W1K 2AL
      United Kingdom

      Tel: +44 (0)20 7499 7070
      Fax: +44 (0)20 7495 3262