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  • Cancellation Policy
    Any cancellations must be made by 6.00pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge. A five-day cancellation policy applies to bookings of The Apartment, Terrace Penthouse, Eagle's Lodge and Prince's Lodge.

     

    Guarantee Policy
    All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival.

    Deposit Policy
    A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, travellers’ cheque or a personal cheque.

    Group Policy
    For reservations requiring10 rooms or more please contact our Groups Desk on
    00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email groups@maybourne.com 

    Pet and Guide Dog Policy 
    All guide dogs and pet dogs, less that 15lbs, are welcomed free of charge to the hotel but must remain with their owner at all times.  No dogs are not allowed in any of the food and bevarage areas unless assisting guests with disabilities. Staff will not be responsible for pets.

    Extra Beds 
    Extra rollaway beds are available at £75 per night. We are delighted to provide cots for children up to two years of age with our compliments.

    Meal Plan
    All rates are on a Room Only basis unless otherwise stated. All room rates are subject to a discretionary service charge of 5%.

    Online Security
    By making your travel purchase on our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet.

    Data Protection
    Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.

    Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.

    We will use your personal information for the following reasons so that we can provide you with a first class service:

    - To confirm, update and improve customer records
    - Identify and inform you of services that may be of interest
    - Analyse and develop a relationship with you

    Personal information you supply us with and the information about your use of services will only be used by the group, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party.

    Cookie Usage
    Cookies are small amounts of information that are sent to and are stored on your computer. They are used by the group to identify you when you visit the site, and to make your use of the site more convenient for you. If you do not wish to have Cookies placed on your computer you can disable Cookies on your Internet browser.

    Call Monitoring and Recording
    To ensure that you are provided with a first class service, telephone calls may be monitored or recorded for quality control and training purposes.

    Further Information
    Should you prefer not to receive information about our services or would like to receive a copy of the information we hold about you, please contact:
    or email privacyandsecurity@maybourne.com 

     

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