A safe stay at The Connaught

First and foremost, I’d like to pass on my best wishes to you and your loved ones: I hope you are safe and well. Recent months have brought us all unprecedented challenges, yet in the midst of hardship there is hope. While our hotels have been closed, our teams rechannelled their spirit of hospitality in support of the city: with our team of volunteers at The Connaught cooking 400 meals each day for London’s homeless.

Now, we begin to look ahead as we prepare for the reopening of our hotel to guests. There are robust, innovative measures in place to meet the latest Government, Public Health England and WHO benchmarks, and I would like to share details of those with you. Though recent times have kept many of us apart, we are collaborating with world-renowned designers, engineers and consultants to develop enhanced hygiene and cleaning programmes – all of which will ensure the utmost levels of safety and comfort for our guests and our colleagues.

There will be changes, but all that makes The Connaught special will endure and our team of familiar faces are ready to welcome you back very soon.

Until then, with all good wishes

Sandeep Bhalla
General Manager

Jean-Georges at The Connaught will reopen from 4 July and Hélène Darroze at The Connaught will reopen from 14 July. We are accepting room reservations for stays from 14 July. 

We will share further details of our reopening via our newsletter.

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Meanwhile, you can learn about the ways in which we are preparing to welcome guests again below. 

Your stay

The many modifications we are making for your health and safety will be discreetly done, so you can relax and confidently enjoy your time at The Connaught.

As you arrive

After being greeted by our doorman, we will sensitively talk through the relevant ways in which we will be taking care of your health, personal safety and happiness. You should feel comfortable that every element of your stay will be handled with the greatest possible care.

Thermal imaging cameras have been discreetly installed at the hotel’s main entrance. On arrival, you’ll also receive a bespoke amenity kit of face masks, hand sanitiser and disinfectant wipes.

Handling with care

Hand sanitiser in touchless dispensers will be available throughout The Connaught including reception, the concierge desk, entrances to our restaurants and bars, and other key locations. Meanwhile our housekeeping team is elevating their already high standards with enhanced cleaning procedures that place particular emphasis on ‘high touch’ areas.

Enhanced cleaning

Our housekeeping team will rigorously clean bedrooms and suites with products proven to be effective against viruses and bacteria. You can expect linen to be changed and laundered at high temperatures daily, while regular filter replacements are set to optimise fresh air exchange through in-room air conditioning and purifiers.

Safely spaced

We will clearly indicate ways you can maintain appropriate social distancing measures throughout The Connaught.

Dining and drinking

As our bars and restaurants reopen, it will be to a small number of guests at each service, following Government-mandated occupancy limits. Each setting will receive the same rigorous cleaning standards as elsewhere in the hotel, and we will cleanse and disinfect ‘high touch’ points hourly.

Menus will be available electronically via your personal phone or tablet – with the option for single-use paper versions, should you prefer. If you choose to dine in your room or suite, your meal will be served according to the strictest safety measures.

Contactless payments

Throughout The Connaught, you will be able to make use of contactless payment methods.

Your wellbeing

As always, should you need it, you will be able to seek medical support from our trusted healthcare partner, which includes testing and health check services.

Our people

At the heart of The Connaught is a sense of family. By acting responsibly and taking expert advice, here’s how we are looking after the wellbeing of our people.

Testing

Prior to returning to The Connaught, every team member will undergo a COVID-19 antibody test. If any employee later shows symptoms, they will be asked to isolate at home while medical assistance is arranged by the hotel, including a COVID-19 test.

Temperature checking

Each day, every colleague will pass under thermal imaging cameras installed at our staff entrance, to monitor their temperatures. All members of staff will also have their own masks, hand sanitiser and other personal protective equipment as appropriate.

Training

As they return to work, comprehensive, regular training is equipping our teams with the knowledge to reach the highest COVID-19 health and safety standards and protocols. All training is driven by up-to-the-minute advice.

Please click here for further extensive details about our health, hygiene and safety measures at The Connaught.