Gift Certificate Terms & Conditions

  • Prices shown for gift experiences are INCLUSIVE of service charge at 5% for accommodation and 12.5% for food & beverage certificates and all rates are inclusive of VAT at 20%.
  • Postage and packaging is an additional cost and is subject to delivery method chosen. We offer first class UK post, special delivery in the UK, airmail and international signed for.
  • Next day delivery is only available for delivery to UK addresses. Orders placed Monday to Friday before 12 noon are scheduled to arrive the next day subject to Royal Mail terms and conditions. Orders placed after 12 noon will not be processed until the following day. Orders placed on Saturday or Sunday will not be processed until the following Monday and are therefore scheduled to arrive the following Tuesday.
  • All gift certificates are valid for 12 months from point of sale, except for afternoon tea gift certificates which are valid for 18 months from point of sale and the masterclasses which are only valid on the date stated on the certificate. Your gift voucher features a unique reference ID code and cannot be extended beyond the expiry date shown on the front of the voucher.
  • Masterclass certificates are non-transferable and non-refundable. Please contact the hotel beforehand if you have any dietary requirments.
  • Advance bookings are necessary and reservations are subject to availability.
  • Experience and monetary vouchers may only be redeemed once, may not be exchanged for cash, replaced if lost and are non-transferable. Once initially redeemed any outstanding amounts cannot be transferred to a future visit.
  • Certificate must be presented by the bearer on arrival at the relevant property. If not presented, an alternative method of payment will be required.
  • Monetary vouchers must be redeemed at one time, no change or cash back will be given and no voucher for the difference will be issued. No photocopies will be accepted.
  • Any changes to experiences will be advised at the time of booking.
  • Vouchers may not be redeemed within 72 hours of purchase.
  • Late cancellation of reservations, within the prescribed cancellation policy, will render the voucher null & void.
  • Voucher must be used by persons over 18 years of age only.
  • Terms & conditions are subject to change.