Frequently asked questions
We are here to help you enjoy every moment of your experience with us. If you have any questions that we haven’t covered in our ‘frequently asked’ list below, please get in touch and we will be very happy to assist you.
When should I book?
You can reserve a table for The Grill at the Connaught up to 90 days in advance.
Is there a waiting list?
Yes, and we would be happy to place you on the list. Please email our reservations team at email@example.com who can tell you more.
What is the dress code?
At The Connaught we do not operate any dress code, however we find most of our guests choose smart casual dress.
Is there wheelchair access?
Yes, we make sure The Connaught is fully accessible for guests with disabilities. Please contact us at firstname.lastname@example.org ahead of your visit if there is anything in particular we can help with.
Do you cater for specific dietary requirements?
From vegan dishes to gluten-free, our chefs create menus to suit a wide range of diets. Simply talk to us about this at least 24 hours before you’re due to dine with us.
What can you arrange for special occasions?
For special occasions, we can arrange champagne, large celebration cakes or a designer bouquet for an additional cost. Please email the reservations team at email@example.com to plan the perfect surprise. Or, to arrange for our florist to create a special floral arrangement, talk to McQueens at firstname.lastname@example.org.
Do I need to bring my voucher with me on the day?
Our booking system means we do need to see the physical voucher when you arrive.
Why do I need to provide my card details for the booking?
We ask for card details to secure your booking in case of a late cancellation or no-show. Changes or cancellations made anytime up to 24 hours before your reservation will not be charged. Cancellations made within 24 hours of your reservation will be charged in full.