Hélène Darroze at The Connaught - Frequently Asked Questions
Why do I need to provide my card details for the booking?
Credit card details are required to secure your booking, kindly follow this link and select “secure booking”. No deposit is processed on your credit card and you will only be required to pay on the day. Full terms and conditions can be found here.
What is the cancellation policy?
Subject to availability, you can make adjustments to or cancel your booking up to 48 hours ahead of your reservation time, at no extra charge. A charge will only be incurred if you fail to arrive for your reservation without notice, or cancel your booking within 48 hours of your reservation. The amount you will be charged is £150 per person for lunch and dinner.
Please note that our cancellation policy is different for private dining, seasonal days, festive days, and special requests as it will be as per a contract or an agreement.
Do I need to confirm my reservation?
Please confirm your reservation 48 hours before your booking. If you have not confirmed your reservation, we reserve the right to cancel the reservation and reallocate your table.
We respectfully ask for guests to respect our grace period of 15 minutes.
How long is my sitting time?
The average sitting time is two and a half hours for your restaurant reservation. Please be advised that we may ask you to return the table at the indicated time.
What is the dress code?
We do not have a dress code, so guests are welcome to wear whatever makes them most comfortable. Our guests within the hotel usually opt for a smart casual look.
Do you cater for specific dietary requirements?
Please notify us in advance of your specific dietary requirements to ensure we are able to provide accurate information and advice on the ingredients and allergens in our dishes.
Are children welcome in the restaurant?
In the interest of all our customers, we welcome guests aged seven and above in the restaurant. Younger children are welcome in our private dining areas.